Dear Guest. If you make a booking on the Protea Wilds website and want to pay by EFT, the deposit must be paid within 24 hours to confirm the booking, or it will expire automatically, unless otherwise communicated to the guest house.

Group bookings over high seasons:
Dec/Jan: 50% deposit and the outstanding 50% by mid November.
Oyster Festival/long weekends: 50% and the outstanding amount 3 weeks before arrival.

We cannot be held responsible for the weather. If guests decide to check out earlier or not check in at all due to rainy weather, no refunds can be given.

Protea Wilds Eco Reserve CC (trading as Protea Wilds Retreat), Heideplaas or any of its shareholders, accepts no responsibility for loss or damage to persons, or goods while you guests are staying here. Use all facailities at your own risk.

If you accept/ed the booking, you also accept/ed the payment terms and cancellation policy above and you confirm that you have read and undderstood all the information fully.