1. Online bookings are considered final. Deposits and/or accommodation fees paid will be refunded/charged as per our cancellation policy.
2. A booking is only considered as confirmed once we have received a deposit.
3. The full booking price is due for a non-arrival if the booking was not cancelled prior to arrival date.
4. For bookings being paid for by Bank/EFT, deposit payment is required within 48 hours of the booking being made. Deposits not paid by this time will automatically be cancelled without notification.
5. Check-in after 2pm, checkout no later than 10am.
6. A refundable key deposit of R100.00 is payable on check-in on receipt of the room key. This will be returned when the key is returned on check-out.
7. No refund for early checkouts.
8. We reserve the right to quote differently from the rate advertised.
9. Rooms will not be held after 6pm if a later arrival has not been arranged.
10. While we have made every effort to ensure accuracy and availability, some errors might still occur and we reserve the right to correct or amend reservations. Once aware of such incidents we will make all reasonable effort to advise you within 3 working days. In the event of a price correction to a reservation, we will offer you the opportunity to keep your reservation at the correct price, or at your option, we will cancel your reservation without penalty. This right applies whether or not the reservation has been confirmed and/or payment received.
In the unlikely event that we need to cancel your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should we be unable to fulfil your reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where we are unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.
11. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the
reservation changes no later than the date of the first night of the
reservation to prevent cancellation of your reservation.