* Kindly contact our reservations department directly to secure any interconnecting rooms, or rooms requiring additional children's facilities at Gondwana Lodge.
* Kindly note that no persons under the age of 16 years are permitted at Dwyka Tented Lodge.
* Kindly note that no persons under the age of 12 years are permitted at Tilney Manor.

* All rates are quoted and invoiced in South African Rand (ZAR) on a per person per night basis. No other levies apply.
Adults travelling:
* Adult Sharing rates apply to persons (12 years and older) sharing one room/suite/tent. Persons 12 years and older are considered adults and will therefore require their own room/suite/tent at the applicable rates.
* Single Adult rates are only applicable when one adult is staying by him/herself in one room/suite/tent. Not applicable when an adult is sharing a room/suite/tent with a child/ children.
* Note that all rooms can sleep a maximum of two adults.
* Above mentioned rates are inclusive of breakfast, lunch, dinner, game drives, guided wilderness walks, tea, coffee, water, all non-alcoholic beverages, game drive beverages, tourism levy and 15% VAT (all other beverages are excluded and must be settled upon departure).
* Persons under the age of 16 years are not permitted on any walking safaris.
Children travelling:
* Applicable to Gondwana Family Lodge only.
* Child rates are applicable to children from 4 years up to and including 11 years; irrespective of whether children are sharing with adults or staying in their own room/suite (single or sharing).
* 0 to 3years old are accommodated at no additional cost, on a sharing basis only with adults.
* Above mentioned rates are inclusive of the Kids on Safari program, breakfast, lunch, dinner, game drives, tea, coffee, water, game drive beverages, tourism levy and 15% VAT (all other beverages are excluded and must be settled upon departure).
* Persons under the age of 4 years are not permitted on game drives.

* All rates are subject to change without prior notice.
We recommend a minimum stay of two nights throughout the year. A minimum 2-night stay restriction is applicable over the festive period during Peak season.

Child Policy:

* This policy applies to all persons from 0 up to and including 11 years old.
* Persons under the age of 4 years are not permitted on any game drives.
* Persons under the age of 16 years are not permitted on any walking safaris.
* Persons under the age of 16 years are not permitted at Dwyka Tented Camp.
* Persons under the age of 12 years are not permitted at Tilney Lodge.
* Children are accommodated at Gondwana Family Lodge only.

3 Years old
* are accommodated at no additional cost
* must share with adults, depending on the availability of cots and/or rooms with a sleeper couch
* are not permitted on game drives
11 Years old
* are accommodated at 50% (half) of the adult sharing rate
* may share with adults, depending on the availability of rooms with a sleeper couch
* are permitted on game drives
* Sleeper couches can accommodate a maximum of one child.
* Cots can accommodate a maximum of one child.
* Rooms can accommodate a maximum of one cot and one sleeper couch only.
* Rooms accommodating children sharing with parents contain one sleeper couch per room.
* Complimentary child minding is available during game drive hours in our kiddies play centre.
* Additional child minding service is available upon request and can be arranged at an additional cost.

Travel Information:

* Insurance
We highly recommend that travel insurance is taken out.
* Transfers / Gate Times
Transfers to and from the reserve can be arranged with reservations on request at an additional cost.
Terms and Conditions relating to Road transfers apply, and are available on request/as an addendum to this document
All transfers are handled by accredited car hire and charter companies.
A complimentary transfer from the welcoming lounge, located 15 kilometres into Sanbona Wildlife Reserve, to the different lodges is available on request and must be booked at least 72 hours in advance; please contact reservations in order to book these
* arriving guests are picked up from the welcoming lounge at 12h30 or 16h00 (guests arriving on the later transfer will not be able to join the afternoon game drive);
* departing guests are picked up from their lodge to be back at the welcoming lounge by 12h30.

Cancellation Policy for Peak Season (For stays from 01 December 2020 to 31 March 2021)
• Only written cancellations will be accepted; please ensure you receive an acknowledgement of cancellation from reservations.
• A fee of 50% of booking value will be charged if cancellation is less than 60 days prior to arrival.
• A fee of 100% of booking value will be charged if cancellation is less than 30 days prior to arrival.
• All reservations must be cancelled through/ via the original booking channel; failure to do so will result in full payment being required.

Conservation Levy:
o A daily conservation levy of R125 per person per day will be implemented as of: 01 May 2021.
o The conservation levy will be charged on the final invoice to the guest and must be settled on departure.
o This levy is not included in the rates.
o The purpose of the guest conservation levy is to support the intense and ongoing conservation efforts on the reserve and support provided to local communities.