Cape Royale Apartments 511, 515, 604
General Terms & Conditions
Our Booking Procedure
Set out below are details of our standard booking procedure and the terms and conditions upon which our represented properties are made available for use. Some of our properties also have their own specific “house rules” or regulations set by the relevant property owner or housing association which can provided to you on request. One member of your party may be requested to sign a Registration Form on arrival.
1. Making a booking
A deposit payment of 50% of the total property rental cost is required. The remaining balance must be paid 14 days before the Occupation Date, or should the reservation be made less than 30 days before the Occupation Date, the reservation date. If the balance has not been paid by the required date we are entitled to cancel your booking and retain the full deposit.
2. Services included
Unless otherwise advised, your booking cost generally includes utilities charges, cleaning service, satellite TV and internet services. Cleaning service is provided during weekdays, on weekends an additional charge applies.
3. Breakages Deposit
A Breakages deposit is payable with your rental. This amount can vary between R1000 and R5000 depending on length of stay. The Breakages Deposit will be held against the cost of any damages or breakages to the rental property or its contents, any telephone charges and any other charges for additional services provided or charges which the Property Managers are entitled to deduct such as the cost of replacing lost keys. Upon completion of our post-departure property check, the outcome of which will be deemed to be conclusive, you will be notified of any charges to be deducted, the balance will be refunded within 48 hours after post inspection and once we have established costs for any replacements.
4. Alterations and Cancellation by you
If you wish to alter your dates or to cancel your booking you must immediately notify us by telephone and/or email. Your cancellation will be effective from the date of its receipt by us. Refunds and waiver of cancellation policies are at the discretion of management and the ability to find alternative tenants. We advise all clients to obtain cancellation insurance.
The following cancellation fees will apply:
5. Property Cancellation & Grace Period
The guest will be charged 50% of the total price if they cancel after reservation and the total price if they cancel in the 14 days before arrival.
Guests can cancel free of charge if the cancel within 24 hours of reservation (excludes last-minute bookings made up to 48 hours before check-in).
Camps Bay Luxury Villas takes all reasonable precautions to ensure that the descriptions of properties and services on our web site or otherwise provided to you are accurate. However errors do occasionally occur and we reserve the right to alter descriptions where necessary.
6. Alterations and cancellation by us
In the unlikely event that Camps Bay Luxury Villas or the Property Managers needs to make changes to your arrangements once these have been confirmed we will let you know as soon as possible. If, for any reason beyond our control, we are unable to provide you with the property you have booked, or if we recommend that your accommodation be changed in the light of local construction work causing unreasonable disturbance, we reserve the right to transfer you to a similar property. If this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements or any further claims by you or anyone else in your party.
You are strongly advised to arrange adequate and fully comprehensive travel insurance including cancellation cover and cover for theft of personal items.
Property Terms & Conditions
1. Arrival and Departure times
Unless otherwise advised, check in time is at 2pm on the day of arrival and check out time at 10am on the day of departure. Requests for an early check-in (before 2pm) or late departure (after 10am) are always subject to availability and in order to guarantee this an additional charge of 50% of one night’s rental cost for the property will be payable in advance.
2. Cleaning service, linen and other services
The cleaning service does not extend to personal laundry but local laundry services are available. Linen and towels are provided at the property. Unless advised, the rental cost includes housekeeping once a week, electricity, water, satellite TV subscription and Wi-Fi.
Most of our properties have child safety issues and concerns for guests with younger children, such as balconies, split level terraces with steep drops and unfenced pools. Guests staying with children do so at their own risk and are urged to take all due care and attention during their stay.
4. Swimming pools
Pools are to be used entirely at your own risk and unless otherwise advised these are not supervised in any way or equipped with child safety nets or fences. Unless otherwise advised, pools are not heated and may only be accessible in summer.
5. Use of Property
Unless otherwise agreed prior to booking, the property may only be used as private rental accommodation and not for any photographic or film location work or as a venue for any function, wedding, party or event involving anyone other than those guests entitled to sleep at the property notified to Camps Bay Luxury Villas on booking. Where management becomes aware of any unauthorised use of the property it shall be entitled to require such usage to cease immediately or terminate the rental and require guest to leave. In these circumstances we may also be entitled to charge an additional fee for the unauthorised event such fee to be calculated reasonably at its discretion depending on the nature of the event and to be recovered if necessary from the Breakages Deposit.
7. Maximum number of guests; pets and no smoking policy
The names of all the occupants must be provided at the time of booking and no other person may occupy the properties at any time without our permission. The number of guests may not exceed the maximum number of guest stipulated by our properties. Guests may be required to vacate the property if this rule is not complied with. The properties have a strict non-smoking policy. Additional cleaning charges may be levied if this policy is not adhered to. No pets are permitted.
The person who has made the reservation is responsible for the behaviour of everyone using the rental property. If anyone in your party or any guest or invitee behaves in an unacceptable manner by civilised standards the entire party may be required to vacate the property without notice.
It is each guest’s responsibility (a) to pay for any losses or damages to the property, however caused (reasonable wear and tear excluded) (b) to take good care of the property and leave it in a clean and tidy condition at the end of the rental period (c) to permit the property owner, the Property Manager reasonable access to the property (d) not to part with possession of the property, or share it, other than with members of the party named on the Booking Form and (e) not to cause an annoyance or become a nuisance to occupants of adjoining premises.
10. Complaints and problems during your stay
In the unlikely event that you have any complaints during your stay or there are any maintenance issues to be attended to, please let us know as soon as possible so that the fault can be remedied. The Property Managers and the property owners are not responsible for issues out of our control such as the failure of the water supply, gas, electricity, telephone or internet services, air-conditioning/ heating systems or any appliances although we will use our best endeavours to resolve any problems as soon as possible once notified of them. In the event that you vacate the property without authorisation during the rental period, you will lose any rights you might otherwise have had to compensation.
11. Emergency Call-outs
You will be given contact numbers staffed by the Property Managers to assist with any urgent maintenance work or other emergency issues. We will use our best endeavours to assist with resolving issues of an urgent nature but it will not always be possible to resolve issues outside regular working hours at weekends and on public holidays. In the event that you have a client generated emergency requiring after hours assistance, for example losing the keys, locking yourselves out of the property, or if you require assistance with your personal computer settings you may be required to pay an emergency call-out charge of ZAR500.
12. Breach of Terms and Conditions
If any of these Terms and Conditions are materially breached by any of the guests or invitees, Camps Bay Luxury Villas reserves the right to re-enter the property and terminate the rental without prejudice to the other rights and remedies of Camps Bay Luxury Villas, the Property Managers and/or the property owner.
Camps Bay Luxury Villas, the Property Managers and our property owners will not accept liability for any act, neglect or default for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which any of the guests or their invitees may suffer or incur arising out of, or in any way connected with, the property rental.
14. Authority to sign
The person who has made the reservation certifies that (a) he or she is authorised to agree to these Terms and Conditions on behalf of all persons staying at the property (b) that he or she is over eighteen years of age and a member of the party intending to occupy the property and (c) he or she takes responsibility for any persons occupying the property during the booking period.
15. Governing law and jurisdiction
The validity, construction and performance of these Terms and Conditions are governed by South African law. It is agreed between Camps Bay Luxury Villas and the persons staying at the property that any dispute shall be subject to the exclusive jurisdiction of the South African Courts.
(Revised 17 March 2020).