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Member since: 5 Feb. 2015
Property Type: Bed and Breakfast, Self Catering
These abridged conditions are necessary to ensure the well-being of our valued Guests and the orderly continuance of Goose Green Lodge.
1. Reservations, Payment and Terms
1.1. The guest house operates on a Self Catering basis, but rooms may be booked with a Bed and Breakfast option. This option will make a voucher available for breakfast at a restaurant within easy walking distance (250m) from the Lodge. We can arrange other services such as dinner, transport, small functions, events or meetings at Guests' own cost. The guest house can also provide details of suppliers that can provide these services directly to the guest.
1.2. Reservations for B&B rooms are accepted on a 'per person' basis and not a room basis. Rates are therefore subject to the number of people that occupy a room. The names and relationship to the Guest of the additional persons sharing the room must be provided when the reservation is made.
Reservations for cottages are made on a 'per unit' basis, and can sleep a maximum of 4 persons as a norm. Additional beds may be made available, if requested at a cost of R250 per bed per night. The names and relationship to the Guest of all persons sharing the unit must be provided when the reservation is made.
Children from the ages of 0-2 stay free of charge. 3-11 years old pay half the adult price, and thereafter full adult rates will apply.
1.3. Bookings can only be confirmed if the guest house receives a 50% deposit on reservation, or valid credit card details with authorisation to debit, along with the Guest name, surname, number of persons sharing accommodation, cell phone number of the Guest, confirmed payment method and expected time of arrival of each Guest. A 50% deposit is required within 48 hours to secure a booking.
1.4. Discounted rates will be revised should the duration of stay be decreased or interrupted or payment terms not be adhered to.
1.5. The Guest retains personal liability for the bill until the employer, agent, or person that made the reservation on his or her behalf has settled the account.
1.6. Cash, electronic fund transfers and all major credit cards are valid payment methods. Cheques are not accepted.
1.7. Rates are subject to change without prior notice. Quotations are valid for 48 hours unless otherwise specified.
1.8. Refunds will only be made after payment has been finally cleared by the bank or Credit Card Company. This process can take in excess of 30 days.
1.9. A minimum administration fee of 10% will be added to any service the guest house pays for on behalf of the Guest.
1.10. Should a Guest not arrive on the confirmed date of arrival, the full deposit and any other payments will be forfeited.
2. Arrival and Departure
2.1. Check in time is between 14:00 and 18:00 unless prior arrangements have been made. No check-in will be made after 20:00, unless a flight number has been provided so that we may track your flight progress and estimated time of arrival. This is necessary to ensure the security and well-being of other Guests.
2.2. Check out time is between 08:30 and 11:00 unless prior arrangements have been made. This is to enable the room to be prepared in time for new arrivals. Should you require a late departure, please discuss this with us and we will do everything possible to accommodate your request. Guests that check out after 12:00 without prior arrangement will be liable for an extra night's accommodation, as we will not be able to service the room in time for new arrivals.
This is a Non Smoking Guest House. Smoking is strictly prohibited in all our guest rooms and all public areas. Smoking areas will be pointed out to you, should you request this. Guests found to be smoking in their rooms will be liable to pay an additional night's accommodation. No exception will be made under any circumstances.
4. Security & Storage
Although the guest house takes reasonable steps to ensure the safety and security of Guests and their possessions, Guests retain final responsibility for their own safety and security. Keep rooms locked at all times and place valuables in the safe provided. Upon Check out please leave the safe open and room locked. Please remember to return your keys to the Reception Desk.
5. Loss or Damage to Guest House Property
The Guest retains personal liability for any loss or damages caused to the property of Goose Green Lodge (excluding wear and tear). Parents/adults are held responsible for loss or damages caused by children in their care.
6. Guests attend this establishment at their own risk. The proprietors, their agents, and/or employees shall not be liable for, and guests hereby waive and abandon, any claim of whatsoever nature, including but not limited to that for theft, death, injury, loss or damage of whatsoever nature against the proprietors, whether arising from the proprietors' default, negligence or otherwise.
Please be aware that we have dogs for security, and will not be held responsible for any damages caused by our animals.
8. General Incapacity
The guest house cannot be held liable if any of the following events or conditions prevents the guest house from fulfilling its obligation to Guests. The guest house will take all reasonable steps to minimise disruption and discomfort to Guests under these conditions:
8.1. Unanticipated interruption to the electricity, water or sewage to, from or on the guest house property.
8.2. Industrial action, civil uprising or criminal activity.
8.3. Fire, frost, flooding, subsidence or any other force majeure event.
Entry is at own risk. Goose Green Lodge will not be held liable for any loss , damage or injury to any person incurred on the property by whatsoever cause.
Right of admission is reserved.
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