Terms and Conditions
The small print?
" Accommodation prices apply at the time of booking.
" Full amount payable 7 days in advance to confirm booking.
" Please note, we do not accept any cheques as payment.
" Check-in time - 2pm to 5pm
" Check-out time - 10am
" If rooms are not vacant by check-out time, guests will be charged for an additional day.
" All rooms of staying guests, should be vacated by 10am for cleaning purposes.
" All accounts to be settled on arrival.
" No smoking is permitted in any rooms.
" Kitchen to be kept clean and tidy at all times. No dirty dishes allowed.
" Out of respect for neighbours, noise levels should be kept to a minimum.
" Maximum occupancy must be adhered to and include children of all ages.
" ALL GUESTS ENTER THESE PREMISIS AT OWN RISK.
" All vehicles parked at own risk.
" The Owners/Management of Ocean Sunset Guest House are not liable or do not accept any responsibility for any lost, stolen or damage done to any guest's property.
" Any damage to the property or its content should be reported immediately upon arrival to Owners/ Management. Failing to do so, guests will be held liable for any damage to the property or content.
" Guests agree on behalf of themselves and the members of their parties that neither the establishment, its owners, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the guesthouse.
" Any damage caused by guests to property and premises due to bad behavior or carelessness, or keys lost and replaced for security reasons will be for the guests account.
For the safety of all our guests, the following applies:
" Please make sure you lock all doors (front, kitchen,& trellis door) of the Guest House during the day and especially at night.
" Unauthorised persons/visitors are not allowed on the premises.
" Only guests whose names appear on the invoice will be permitted on the Guest House premises. Any unauthorised persons that was not originally booked and paid for will be fined at a premium rate of R520per person
" Our guests safety is our top priority and should you not comply with these rules, guests will be expected to settle the FULL account and leave the premises immediately.
" Minimum stay of 2 nights required
" Please note, no cleaning will be done for self catering.
" Upon leaving, guest will be expected to leave the units in the same condition as on arrival. If guests do not comply with these conditions, additional charges will occur.
" We do not provide laundry facilities to any guests.
" No cigarette buds, cotton buds, tampons, sanitary pads or any other material, other than toilet paper, may be flushed down the toilet. Charges will occur for any blockage.
" We do not accept Cheques or Credit Cards.
" No show or cancellation on day of arrival: 100% of total booking
" 1 - 7 days before arrival: 50% of booking
" 7 - 14 days before arrival: 25% of booking
" More than 21 days before arrival: full refund.
" R50 administration fee apply to any refund and will be deducted from the refund due.
" In the event of a premature departure the full extent of the stay, as originally booked and confirmed, will be charged.
" Only cancellations via e-mail or SMS will be accepted.
" We strongly recommend that all clients be insured against possible cancellation, medical expenses, personal accident, loss or theft of personal belongings etc.