Terms & Conditions
Thank you for choosing Oliviers Rust as your destination. Please take careful note of the following
terms and conditions, which become binding upon confirmation of your reservation.
1. For bookings of 2 or more nights, 50% (fifty percent) of total cost of stay is payable as specified
on our Deposit Pro-Forma invoice.
2. For bookings of 1 night, 100% (one hundred percent) of total cost of stay is payable as specified
on our Deposit Pro-Forma invoice.
This deposit must be made into our bank account and a copy of the confirmation, signed by you, together
with proof of payment must be returned to us by fax, e-mail or hand delivery
Payable in full before or on arrival.
Payment can be made by cash, EFT or credit card. We accept Visa, Master Card and Diners. American
Express is not accepted. No cheques.
Kindly take note that in the event of you cancelling your booking/reservation, we shall impose a
reasonable cancellation fee as follows:
50% of total cost of stay if you cancel more than 14 days after booking was made.
50% of the TOTAL cost of stay if you cancel more than 7 (seven) days before the
The full amount of the TOTAL cost of stay should you cancel less than 7 (seven) days before the
Please note that a cancellation fee will not be charged if the reason for the cancellation is due to
the hospitalization or death of any of the persons for whom the booking was made, provided that
we receive acceptable written proof of the reasons for cancellation.
Please take note that any cancellation must be made in writing and faxed, e-mailed or hand
delivered to us. Kindly ensure that you provide us with a written confirmation of the bank details
we should use to make a refund, if applicable. Any refund due to you will be made with 7 working
days after receipt of the required information.
Please ensure that you provide correct information regarding the amount of people, the room type selected
and dates for your stay before you confirm the booking as we shall not be liable for any errors or mistakes
made by you in this regard. Precise dates of arrival, departure and number of guests, as per Confirmed
Reservation, will be charged for. There is NO refund or reduction in the total costs of stay quoted in
respect of a late arrival, early departure, or change in number of guests.
Arrival: Not before 3 p.m.
Departure: No later than10 a.m.
Bath and hand towels are provided in all chalets. However, guests are requested to bring their own beach/
swimming towels as the resort towels are under no circumstances to be used at the pool or the beach
Please ensure that you comply with safety warnings and instructions displayed at our premises as we
shall not be liable for any loss, damages, harm or injuries caused as a result of your failure to do
Please note that diving into and the running and playing around the swimming pool may result in injuries and
you are prohibited to do so. Children under the age of 12 (twelve) may only use the pool under strict
supervision of an adult. We shall not be liable for any damage, loss, harm, injury or death caused as a
result of your failure to comply strictly with this safety warning and/or your failure to ensure proper
supervision of children and/or your gross negligence or reckless actions.
We strive to ensure a pleasurable stay to all our guests and you are requested to reduce noise levels
between 22h00 and 07h00 so as not to cause a disturbance or nuisance to fellow guests. Please take note
that we are situated in a residential area and as such have no control over noise disturbance caused outside
of our premises.
Our chalets are subject to the No Smoking Laws and we therefore cannot allow smoking inside of the
chalets. Failure to conform to this restriction may result in an additional amount of R1,500.00 (one thousand,
five hundred Rand) being added to your account to cover the cost of a special valet service.
ACCEPTANCE OF TERMS AND CONDITIONS
Receipt of a deposit or prepayment assumes unconditional agreement to the above terms and conditions.
I hereby confirm that I have read, understand and accept the above terms and conditions.
GUEST: __________________________________________ DATE: __________________