* All bookings accepted by Villa Candara are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. * Payment of a Booking Fee or Rental Charge also indicates acceptance of these Terms and Conditions.
* General: Renting serviced units from Villa Candara is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced unit as their only or principal home.
* Reservations & Payment:
Rates are quoted and charged in ZAR at the current rate. Alternative currency rates are indicative only, are based on current exchange rates and are subject to fluctuation. Rates quoted are subject to availability and alteration. Special offers and certain periods may be subject to minimum stay requirements.
To make a booking you must enter the details of a valid credit or charge card legally held by you. 50 % of your accommodation charge will be debited from credit card at time of booking, of which 10 % is non-refundable should you cancel your booking. In the event that we cannot debit this deposit from your card then such reservation shall be null and void. Any additional costs incurred during your stay shall be paid directly to the property prior to departure. Alternatively payment could be made by electronic transfer into our business account, if the booking contact is established with us directly. The 50% rest payment is due on arrival.
* Arrivals & Departures:
Our check in time is not before 2:00 PM and check out time is no later than 10:00 AM unless prior arrangements are made.
* Room Cleaning Service:
Our self-catering units are serviced twice a week on weekdays only. The Rental Charge includes room cleaning service on week days, only. We change your bed linen once a week and towels twice a week. Unused bedding or towels will not be exchanged.
Only Guests specified by name at the time of booking by the Client/Guest may occupy the serviced unit. The Client/Guest must not assign, sublet or part with or share possession of the serviced unit or any part of it. Villa Candara reserves the right to refuse admittance to the Guest if they are in breach of this condition.
Keys will be provided for the serviced units and are to be returned in line with the departure terms as above. A remote for the internal alarm of your unit will also be provided. For any keys not returned, there will be a R300 charge. For lost remotes R500.
Wi-fi internet access is provided in all serviced units and common room. Although we will endeavor to assist with any connection problems, Villa Candara accepts no responsibility for the inability to connect to this facility.
* Swimming Pool & Surroundings:
Only booked guests are permitted to use the pool and surrounding garden area from 8:00 AM to 18:00 PM, daily. As there is no constant supervision, it is stressed that guests are responsible for their own safety whilst in the pool area. Running, jumping or diving in the pool area or slashing out large amounts of water is not permitted. Please be aware that artificial grass can get slipperery when wet. You as parents or guardians must sure that your children up until the age of 16 years are supervised at all times safely and looked after. There shall not be any violent behavior. We hereby also refer to our liability disclaimer that we are not responsible for death, personal injury or loss or damage to property suffered by a guest in such areas.
As we installed artificial grass around the pool, smoking or making a braai in this area is strictly forbidden. During summer we refill the pool during with rain water that was gathered in containers during the winter month. As of municipal water restrictions in the Western Cape, we might not be allowed to raise the water level if resources are limited. This might result in not functioning of pool pump and pool cleaning systems. As this is out of our control we cannot be made responsible if this situation arises.
The refuse bin is emptied once a week on early Wednesday mornings. Please ensure that you drop your bags no later than on a Tuesday evening.
* Water & Electricity:
An average water and electricity cosumtion is included in your rental. Please help to not waste electricity especially if you are not present in your rooms. Due to the drought in this region we as landlords are hold on duty to ensure that water is used wisely by our guests. Please make sure that taps are closed while you leave your rooms. The amount of washing runs, shower and tap water or usage of towels should please be on an economic level. We do reserve the right to charge for extra consumption.
* Property Use & Conditions:
The Client/Guest is responsible for taking all reasonable care of the serviced unit and its contents. The serviced unit and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced units. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced unit or its contents which has occurred due to negligence, willful damage or irresponsible behavior on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay. In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them. Pets are not allowed and therefore cannot be not be kept within our facilities.
Smoking is not permitted in any rooms of our facility and also not permitted around the entire pool area as artificial grass is installed there. Please be aware that due to the dry grass and wind during the winter month a single cigarette cheroot reaching the outside of our property could cause the entire Nature Reserve to catch fire, rapidly. It is your personal responsibility to not cause disasters like this due to negligence. The use of fireworks for whatever event on our property is also prohibited as this might cause fire disasters in the Nature Reserve. Villa Candara cannot be made responsible for any fire damages outside of its property.
Any complaints must be made in writing immediately to Villa Candara. We shall not have any liability for any complaint received after the completion of the rental period.
VILLA CANDARA, 6. TOLBOS CLOSE, PLATTEKLOF 3, PAROW. CAPE TOWN 7500. SOUTH AFRICA
* Losses & Liabilities:
Please do not leave any valuables, credit cards or travel documents other than in the safe provided to you in your unit. Guests must report any loss of or damage to their property immediately on discovery to the management of Villa Candara. You as the guest and us may need make ourselves available to assist with any reports to be made to the police.
Property that is left behind in the guest rooms will be kept for 3 weeks. All unassigned property will be forwarded to a charity or disposed of depending value. If we send articles back to the customer, we will charge a postage and packaging fee to the credit card on file.
Villa Candara shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence, or where the guest remains in exclusive charge of the property concerned. Our liability for any other loss of or damage to property of our guests is limited to ZAR 500 for any one article.
* Liability Disclaimer:
Hummingbird Villas (PTY) ltd. t/s Villa Candara, owner, staff or management will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results during the rental period on its property. It is agreed that for guest outside of the Republic of South Africa the law of the Republic of South Africa shall apply, if any dispute occurs.