Welcome to Saragossa Game Reserve - A place away from time
Saragossa Game Reserve is a haven of tranquility in the heart of the African bush, located on the banks of the Elands River in the scenic Elands Valley, approximately 20 km east of the old railway village Waterval Boven (Emgwenya). This exclusive nature and wildlife retreat covers a variety of ecosystems, from riverine forest to savannah to bushveld. With an aura of calmness and beautiful nature, it is the ideal place to start or end your journey in South Africa.
Giraffe, hippo, zebra, blue wildebeest and eland are just a few of the indigenous species that roam freely throughout the 1400-hectare reserve. Caracal, hyena, porcupines and many more can be discovered.
We offer different kinds of elegant safari accommodation, giving only the highest standards of quality and comfort. Enjoy the pristine African bush in the lap of luxury.
Here at Saragossa Game Reserve, luxury accommodation goes hand in hand with food consciousness and gourmet dining. Most of our meat, fruit and veggies are produced on our land. Saragossa is also a working farm, with a commitment to organic, eco-friendly and sustainable agriculture. Meet our people and let us show you what we do.
Immerse yourself in the beauty of nature, discover the wonders of the African veld, and explore Mpumalanga’s rich history. We offer a range of amazing activities as well as deep relaxation without any fixed schedules.
Take a break from the hustle and bustle of modern life and share our passion for this magical place.
Terms and conditions
BOOKINGS AND PAYMENTS
Bookings and Deposit Policy
Bookings and reservations can be made via our website, email, phone call or one of many online platforms. A deposit can be made via EFT or Credit Card, depending on the booking method.
For all bookings a minimum of 50% deposit is required within 10 days of making a reservation. Please note that a reservation is not confirmed or secured until this deposit requirement has been met. Saragossa reserves the right to automatically release any accommodation being held where the required deposit has not been received within the stated period.
The balance of the accommodation, all transfers and booked services must be paid in advance and in full no later than 45 days prior to the guest’s arrival. Saragossa reserves the right to cancel the booking should payment not be received. If a booking is made less than 45 days prior full payment is required.
Current – 90 days prior to arrival a 25% cancellation fee will apply 89 – 45 days prior to arrival a 50% cancellation fee will apply 44 – 0 days prior to arrival a 100% cancellation fee will apply This is valid with the exception of the Christmas period (15 Dec- 15 Jan) and the Easter holidays when all bookings confirmed in writing will be in full cancellation. Our cancellation policy is applicable regardless of whether payments have or have not been received by Saragossa.
Travel cancellation insurance
In the unlikely event of cancellation of a booking, your travel insurance might cover our Cancellation Terms and Conditions.
Cancelled or delayed flights
In the event of any flight delays or cancellations (our third party operators are governed by aviation regulatory authorities), Saragossa is in no way responsible for any loss whatsoever, sustained by you or your party. Please ensure adequate travel insurance is taken out to cover all such eventualities.
Payment Options and Pricing
All rates are in South African Rands (ZAR) and include VAT. All transactions will be processed in South African Rands (ZAR). Payments to Saragossa Game Reserve shall be at rates specified in the Rates Schedule, or as agreed in writing from time to time. Credit arrangements are on application only. Where no credit facility exists, all reservations shall be settled on a pre-payment basis. On departure all guests will be required to settle their accounts for extras, telephone calls, beverages, laundry, etc. This can be done by credit card or local currency notes.
Credit Card Payments
We accept MasterCard, American Express and Visa credit cards. If you do not have a credit card please utilise one of the other payment options.
In case you do not own a credit card or do not wish to use it, please send us an e-mail to firstname.lastname@example.org to make a reservation. We will then send you our bank details (for SA, Germany, UK or USA) for you to be able to make a deposit via bank transfer.
When you make a booking with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any booking unless you understand and agree all our terms and conditions. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for it. If you have any queries please contact us before making any booking.
Disclosure of outlet country at time of payment
Standard Bank South Africa
Children aged 14 and above are welcome at Saragossa.
Saragossa Game Reserve shall not be held responsible for any damage to or loss of any property whether belonging to the client or any of the guests, nor shall Saragossa Game Reserve be responsible for any personal injury which may be sustained by any guests or by any directors, servants or agents of the client, whether such damage or personal injury be caused by, or arise from the negligence of Saragossa Game Reserve or its employees or otherwise. The client hereby indemnifies Saragossa Game Reserve and all its director, servants or agents of the client in respect of such personal injury, loss or damage.
All terms and conditions, whether general or special, shall be interpreted and take effect according to the laws of South Africa. The Courts of South Africa shall have sole jurisdiction in respect of any claims which may arise between the client and Saragossa Game Reserve.
Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
I understand that by making a booking I accept these terms and conditions and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Saragossa Tourism Operations for any legal action deemed necessary against me.