Mountain Creek Lodge  Verified Listing

MOUNTAIN CREEK LODGE

PLEASE CONTACT AND BOOK DIRECTLY WITH MOUNTAIN CREEK LODGE SHOULD YOU WANT TO MAKE A 1 NIGHT STAY BOOKING ON WEEKENDS AND DURING HOLIDAY PERIODS OR FOR ANY QUESTIONS WITH BOOKINGS. (GROUPS OR INDIVIDUALS)
MY CONTACT NUMBER: MELANIE - 0829594643
OR EMAIL YOUR REQUEST DIRECTLY TO: info@mountaincreeklodge.co.za

BOOKINGS AND CANCELLATIONS POLICY

Thank you for your valued Booking.

BOOKINGS AND POLICY:

WHEN BOOKINGS ARE MADE.:

A BREAKAGE DEPOSIT IS REQUIRED, BUT,
BREAKAGE DEPOSITS IS NOT INCLUDED IN YOUR QUOTE.
BREAKAGE DEPOSITS WILL BE ADDED UPON CONFIRMATION AND IS DUE ONLY BEFORE OR ON ARRIVAL DATE.
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DIRECT BOOKING: A 50% deposit is required to secure the booking, or as agreed upon by Mountain Creek Lodge as per the quote.
WE WORK ON A FIRST COME FIRST SERVE BASIS AND NO BOOKING IS GUARANTEED UNTIL BE RECEIVE A DEPOSIT.

A BOOKING IS CONFIRMED ONCE WE RECEIVE A PAYMENT.

NOTICE: UPON CONFIRMATION, OUR POLICY WILL TAKE AFFECT SHOULD THERE BE A CANCELLATION.
THE INTENDED GUEST ARE ACCOUNTABLE FOR THE FULL 50% DEPOSIT, EVEN IF THE FULL 50% DEPOSIT AMOUNT WASN’T PAID IN FULL YET.
(ANY DEPOSIT PAID, THAT IS LESS THAN 50% IS A COURTESY TO YOU OUR GUESTS. THE INTENDED GUEST WILL STILL BE ACCOUNTABLE AND PENALIZED FOR THE FULL 50% DEPOSIT REQUIRED AS STIPULATED IN OUR POLICY.)

CANCELLATION POLICY :

In the event of premature departure we will charge for the full original booking.

Cancellation 0 - 14 days before date of arrival:
Cancellation 0 - 14 days before date of arrival, or no-show – The potential Visitor forfeits 100% of the full deposit required (a full deposit is 50% of the total amount), as per the quote.

Cancellation 15 - 28 days before date of arrival:
The potential Visitor forfeits 75% of the full deposit required (A full deposit is 50% of the total amount), as per the quote, or 25% of full quote value (whichever greater).

Cancellation 29+ days before date of arrival:
The potential Visitor forfeits 50% of the full deposit required (A full deposit is 50% of the total amount), as per the quote, or 25% of full quote value (whichever greater).

ONCE A BOOKIING IS CONFIRMED BY THE POTENTIAL VISITOR, HE / SHE will be held responsible for any and all outstanding costs, MENTIONED ABOVE IN THE CANCELLATION POLICY.

The outstanding amount due, will be communicated by Mountain Creek Lodge and must be paid in full within 1 week of the cancellation made.

THANK YOU