Sea Otters Lodge  Verified Listing

The consumer protection act require from us to provide all prospective guests with our policies, terms and conditions - All the policies, terms and conditions are deemed as read and accepted on booking confirmation.

WE WORK ON A 1ST PAY 1ST SERVE BASIS
Should the credit card being used to confirm the booking be declined by the issuing financial institution, the booking will be cancelled with immediate effect and the room(s) will be made available to other booking requests.

Should the credit card being used be declined then we shall send an invoice via email for EFT payment in order to confirm the booking, the room(s) will remain available to other booking requests until the minimum non-refundable deposit has been received by us

CONFIRMED BOOKINGS
The balance (if any) is payable at least 21 days prior to day of initial arrival and/or will be deducted from the credit card that was used for the booking

MINIMUM STAY DURING PEAK SEASONS
Summer School Holidays: Minimum stay required from 10 December - 10 January is 3 consecutive nights

Minimum stay required during SA Rugby matches in Port Elizabeth is 2 consecutive nights

Minimum stay required during Easter Weekend is 2 consecutive nights

2018 IronMan 70.3 World Champs: Minimum stay from 24 August - 7 September is 7 consecutive nights

CREDIT CARD POLICY
We do not accept or do any third party payments

The credit card used must be presented on check-in, in order for us to take an imprint of the card as per the financial institutions instructions

Should the credit card not be present on check in, the guest will be liable for full payment of the booking made and only then shall we refund the credit card that was initially used to make the booking

GENERAL POLICY
Right of admission stay reserved at all times

Maximum 2 adults will be allowed to share a room

Rooms are booked per person per night; therefore only persons quoted and paid for may share the accommodation booked, additional person(s) will be charged for accordingly

Bookings for 1 night only and/or bookings 31 days or less before date of initial arrival are payable in full (100%) to confirm/secure the booking, unless otherwise noted

Minimum 50% non-refundable deposit secures a booking, unless otherwise noted

ARRIVAL / CHECK IN
From 2 - 7:30 pm

Check in close at 8 pm - It is advisable to check in before 8 pm at your earliest convenience as there is no staff on duty from 8 pm

Late check in by prior arrangement and confirmation only

No late check in will be allowed after 8:30 pm

EARLY CHECK IN
Subject to no other guests checking out of the room booked on the same day and prior arrangement has been made

Early check in will only be allowed from 11:30 am and only if the room is clean and ready for occupation

ROOM DEPARTURE / CHECK OUT
By 10 am

No late room departures will be allowed after 10:30 am

BREAKFAST POLICY
Breakfast is not included in the room rates unless otherwise noted

Room only bookings do not include breakfast

Breakfast is available as an optional extra: SQ

BREAKFAST SEATING TIMES
Seating available Monday - Friday: From 7 - 9:30 am, unless otherwise noted

Seating available Saturdays, Sundays, Public Holidays and from 11 December to 10 January: From 8 - 10 am

Breakfast will only be prepared and served after the earliest seating time available

Regretfully no breakfast seating will be available before the earliest seating time available on the day

ANIMAL / PET POLICY
Regretfully we do not allow any animals/pets inside the Guest House and/or bedrooms

CHILD POLICY
Children U/3 stays for free, a sleeping cot will be made available in the same room

Children staying in their own room: Full rate applicable to the room booked

1 x Child U/13 sharing with 2 x adults/others from SQ per night

Child will sleep on a single sleeper couch in the same room

Maximum 1 x single sleeper couch allowed per room booked

SINGLE SLEEPER COUCH (IF APPLICABLE)
Recommended for a child U/13 only

Any person 13 years of age and older making use of this facility does so entirely at their own risk

Only available when booked

SMOKING POLICY
We regret that no smoking is allowed inside the Guest House and bedrooms

Smokers are more than welcome to smoke in the outside areas of the Guest House at least 5 meters away from any door opening

Should a guest not abide by these above terms the guest will unfortunately be held liable to an R 750 room refreshing fee payable for additional cleaning and freshening of the room?

VISITORS OF GUESTS
We allow visitors onto the property subject to prior arrangement and confirmation only

Right of admission stays reserved at all times

Visitors are not allowed in the bedrooms and/or to sleep over, should guests and/or their visitors not abide by this term the guest will be charged / invoiced for the additional guest(s) in the room

We reserve the right at our sole discretion to set a maximum number of visitors allowed per booking received

Visitors are not allowed to make use of any onsite braai facilities and/or be catered for onsite by guests staying at Sea Otters Lodge; these facilities are for the exclusive use of guests staying at Sea Otters Lodge

Guests are welcome to request a quote from Sea Otters Lodge in order to cater for them and their visitors, should the need arise

DINNERS: SQ
We serve an optional extra Two course set dinner by prior request: SQ

Please pre-order at least 2 days in advance

No dinners will be served from Friday - Sunday, Public Holidays and 24 & 31 December unless otherwise agreed upon and confirmed