NANDINA Guest House & Self Catering Cottages  Verified Listing

Nandina Self-Catering: Terms & Conditions:

These rules apply when you book and stay with Nandina Self-Catering. Booking accommodation is a contract, unless special arrangements have been agreed to, the following guidelines will apply in accordance with international practice.

A reservation is regarded as binding once it has been confirmed. Confirmation can be given orally or in writing, for example by e-mail. You and Nandina Self-Catering are then regarded as having agreed a contract. For information on cancellations, please see the section headed "Cancellations". When making a reservation please quote your name, address, arrival and departure date.

Limitation of responsibility:

Nandina Self-Catering is responsible for the letting of accommodations. If the host should for any reason be unable to let the booked accommodation, Nandina Self-Catering has the right to book another equivalent accommodation with another host or offer repayment of the booking fee. Nandina Self-Catering will inform the guest about such a situation and the necessary booking alteration. The guest is not entitled to damages or compensation beside what has been stated here. Nandina Self-Catering bears no responsibility for conditions or events that lie beyond Nandina Self-Catering's control.
Guests and their visitors enter and use these premises at their own risk. Neither the owners nor their representatives or agents are liable for loss or damage to guests' or visitors' property, nor for the injury or death of any guests or visitors, whether or not such loss, damage, injury or death is as a result of the negligence of the owners and/or their representatives.

Booking Includes:

The accommodation at Nandina Self-Catering. The accommodation is available from 15.00 (arrival day) to 10.00 (departure day) unless a special arrangement has been made with the host. The accommodation will be cleaned daily. If the guest stays longer than 4 days, the sheets will be changed by the 2nd day and towels and pillow cases daily.

Deposit Fee:

Deposit of 50% will be charged to secure the reservation; the other 50% will be due 30 days prior to arrival for future bookings.
A 100% deposit will be charged for reservations that are made less than 30 days prior to arrival.
If you cancel your reservation outside the cancellation time limit Nandina Self-Catering is entitled to retain the deposit fee.

Payments:

NO Cheques Accepted. Credit card or EFT payments are accepted.

Confirmation:

When Nandina Self-Catering has received the guest's payment of the deposit fee, we send you via email all information about your reservation (name, address, "how to find your host"). We recommend that the guest confirm directly with the host about arrival times 24 hours prior to arrival.

Late Arrivals:

Guests are expected to arrive by 21.00 on the check-in date. Should guests plan to arrive later than 21.00, the guest must contact the host in advance. Otherwise, arrival later than 21.00 may be regarded as a cancellation. In this case, the reserved accommodation may be rented to other guests by the host, and the deposit fee is not repaid.

Indefinite Stays:

If you are staying for an indefinite period and extend your stay by a day at a time, you should notify us of your departure by no later than 20.00 on the previous evening, otherwise you will be charged for an extra night's stay. If Nandina Self-Catering or host can no longer make the accommodation available to you, it should notify you by no later than 20.00 on the previous evening.

Terms of Cancellation and "No-Shows":

DEPOSIT & PAYMENT POLICY:

A 50% deposit will secure the guest's reservation.
If the deposit of 50% is not received within 48 hours of confirming the reservation request the booking will automatically be cancelled.
30 days prior to arrival of the guests, the establishment must receive full payment for the reservation held. No payments will be accepted at the establishment.
Failure to comply timeously with the terms of deposit payments will result in the bookings being automatically cancelled.
1 & 2 NIGHTS STAY, LONG WEEKENDS AND PUBLIC HOLIDAYS: A NON-REFUNDABLE FULL PAYMENT (100%) IS REQUIRED TO SECURE YOUR BOOKING.

PAYMENT DETAILS:

We reserve the right to request a deposit or pre-payment for the reservation held.
All payments must be made in South African Rands directly into the establishment's bank account or a credit card payment can be done via PayBridge (secure credit card payment facility).

CHECK IN TIME: 15h00 (no later than 21h00)
CHECK OUT TIME: 10h00

If you will be arriving later than 21h00 you must contact the owner Freda Crouse directly on 076 635 7678 to make alternative arrangements.

CANCELLATION POLICY:

All cancellations must be given in writing directly to the establishment.
On receipt of a written instruction to cancel the reservation, including bank details, the establishment will refund the applicable amount. The establishment levies a 7% administration fee on any refunds processed.
Cancellations made: 30 - 15 days prior to arrival, 30% of the value of the room/s booked will be charged as a cancellation fee.
Cancellations made: 14 - 7 days prior to arrival, 45% of the value of the room/s booked will be charged as a cancellation fee.
Cancellations made: 6 - 2 days prior to arrival, 65% of the value of the room/s booked will be charged as a cancellation fee.
Cancellations made: 24 hours prior to arrival, 100% of the value of the room/s booked will be charged as a cancellation fee.
No-shows: 100% of the value of the room/s booked will be charged as a cancellation fee.

Departure Before Agreed Date:

If you have booked for a given period but depart early you are liable to the same charge as for a late cancellation, i.e. you pay for an extra night's stay in addition to the normal charge for your stay.

Standards:

Nandina Self-Catering has inspected all accommodations and intermediate and found them to be of a good normal standard with normal equipment.

Our Dedication:

We will do all we can to make your stay as enjoyable as possible. But what is good can always become better. If you have any comments or good advice, by all means send them to Nandina Self-Catering via email to nandinacottages@gmail.com.

Right to Retain Luggage:

The host has the legal right to retain a guest's luggage as security against payment. In certain circumstances, defined by special rules, the host has the right to sell the luggage.

Penalty Interest:

If you delay your payment, the host is entitled to claim penalty interest on the payment.

Smoking & Pets:

Nandina Self-Catering is a non-smoking establishment. Smoking is under no circumstances permitted in the unit. Guests are only allowed to smoke outdoors or on the decks. The host is entitled to debit guests for the cost of cleaning fabrics, furnishings etc. if the no-smoking rule is infringed. At Nandina Self-Catering no pets are permitted on the property.

Meals:

Nandina Self-Catering is a self-catering facility. However, restaurants are available in Hazyview Main Road 2km from Nandina Self-Catering.
With the Safari packaged deals meals can be included, except for lunches & beverages - they will be for your own account.

Complaints:

If you have complaints, it is very important you make them on site and at an early stage to your host. Complaints after completed stay will not be accepted or compensated.

Mutual Respect & Security:

The guest is responsible for treating the host with respect, showing reasonable care and courtesy around the host, as well as for following the host's rules of conduct and security. The security gate and electric fencing was a measure put into place to ensure the safety of all guests.

ESTABLISHMENT DISCLAIMER:

Guests and their visitors enter and use these premises at their own risk. Neither the owners nor their representatives or agents are liable for loss or damage to guests' or visitors' property, nor for the injury or death of any guests or visitors, whether or not such loss, damage, injury or death is as a result of the negligence of the owners and/or their representatives.

NB!! Clients must phone the owner Ms. Freda Crouse 30 minutes before arrival. Contact details: +27 (0)76 635 7678 or +27 (0)76 871 2907.

Breakages of major items will be charged on check out.